FAQ's
What is practice support for therapists?
Practice support for therapists is specialist help designed to make running a private practice easier and more sustainable. This can include administrative support, diary management, client enquiries, systems organisation, practice setup guidance and ongoing business support.
What does a virtual assistant do for therapists?
A virtual assistant for therapists can take care of the essential tasks that keep a private practice running smoothly. Support may include managing enquiries, organising appointments, updating records, preparing documents, supporting client communications and helping you stay on top of your practice administration.
Do you only support therapists starting a private practice?
No. We support therapists at all stages of their private practice journey. Whether you are setting up your first practice, looking to improve your systems, feeling overwhelmed by administration, or ready to grow your client base, we can provide tailored support.
Can you help me set up a private therapy practice?
Yes. We provide guidance and practical support for therapists who are starting a private practice. This can include helping you organise your systems, create efficient processes, plan your client journey and put the foundations in place for a sustainable practice.
What tasks can therapists outsource?
Therapists can outsource many of the non-clinical tasks involved in running a private practice, including:Managing enquiries and initial contactAppointment and diary management, Administrative tasks, Practice organisation, Client communication support, Document and system organisation, Business processes and workflow improvements. Outsourcing these tasks allows therapists to spend more time focusing on their clients.
Do you understand confidentiality and GDPR requirements?
Yes. We understand that therapists work with highly sensitive information and that confidentiality is essential. Our approach is based on respecting professional boundaries, secure working practices and the importance of protecting client information. We are GDPR trained and registered with the ICO.
Do you support counsellors, psychologists and other mental health professionals?
Yes. We specialise in supporting therapists, counsellors, psychologists and other professionals who run private practices and need reliable support with the operational side of their work.
How is therapist practice support different from a general virtual assistant?
Therapist practice support requires an understanding of the unique challenges of running a therapy practice. We understand the importance of confidentiality, professional boundaries, client care pathways and the balance required between clinical work and managing a business.
Will outsourcing admin make my practice feel less personal?
No. The aim of practice support is to protect the personal connection you have with your clients by reducing the time you spend on administrative tasks. We help create smoother systems while ensuring your practice continues to reflect your values and professional approach.
How do I know what support my therapy practice needs?
Every practice is different. We can help identify where you are spending the most time, what tasks could be streamlined or delegated, and what systems would help your practice run more efficiently.
WHAT PEOPLE SAY
Clinical Psychologist
I was feeling overwhelmed by the constant flow of admin tasks, replying to emails, raising invoices, chasing payments. This was pulling me away from clinical work. Hiring Ashleigh was the best decision I made for my practice.
Clinical Psychologist
Ashleigh manages scheduling, client follow-ups, documentation, and general admin with care and confidentiality. As she is also a therapist she has strong understanding of the sensitivity required in a mental health setting, and always communicates with empathy and discretion.
Psychology & Assessment clinic
Ashleigh has been a huge asset to our business since starting with us. She is highly organised, efficient, and reliable. She is thoughtful and personable with clients, which makes communication friendly and welcoming. Ashleigh's business support helps us to focus on valuable clinic time. Her support is consistent, professional, and dependable, she is worth her weight in gold!
Marriage counselling organisation
Ashleigh is the ultimate VA she is adaptable and supportive of the needs of our company. We are so blessed to have found her. She always offers ways to improve our admin function to be more productive and professional. What makes her so special is her ability to see the bigger picture. She is assertive calm, honest and always fair. The function of the VA support we have had in the past was good as the service always done what we asked which was ok but Ashleigh joins you at your point of need and always helps with whatever situation you present. Although Ashleigh is in high demand from other clients it always feels we are her only client. This is a unique and highly effective service. I would have no hesitation in recommending. if you find her you are lucky and safe in her very capable hands.