Practice Management Support for Therapists
Keep your practice running smoothly without doing everything yourself.
As your therapy practice grows, so does the administration.
More enquiries.
More appointments.
More emails.
More invoices.
More payments to track.
More things to remember.
Eventually, the administration can start taking time away from the reason you started your practice in the first place — working with clients.
Business Support Team provides specialist practice management and administrative support for therapists and therapy businesses across the UK.
What can we help with?
Client enquiries
Your enquiry process is often the first experience a potential client has of your practice.
We can help with:
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Monitoring enquiries
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Responding to appropriate administrative queries
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Providing information about your services
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Managing initial contact
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Arranging introductory calls
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Following up enquiries
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Managing waiting lists
Diary & appointment management
We can help keep your diary organised and reduce the amount of time you spend dealing with appointment administration.
This can include:
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Booking appointments
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Rescheduling
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Cancellations
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Appointment reminders
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Managing availability
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Practitioner diaries
Client administration
We can support with the administrative journey before and around therapy, including:
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Client forms
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Onboarding
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Documents
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Communication
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Administrative follow-ups
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Record organisation
Invoices & payments
Financial administration can quickly become one of the most time-consuming parts of private practice.
We can support with:
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Creating invoices
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Sending invoices
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Monitoring outstanding payments
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Payment administration
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Reconciliation support
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Payment chasing
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EAP and insurance administration
Practice systems
If your practice relies on several different systems, keeping everything connected can become frustrating.
We can help you review how you're currently working and identify opportunities to simplify and streamline your processes.
Don't just add another admin task
Sometimes the solution isn't simply having someone do the work.
It may be changing how the work is done.
We can look at your existing processes and help identify:
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Repetitive tasks
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Unnecessary admin
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Bottlenecks
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Poorly organised systems
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Opportunities to automate
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Processes that could be simplified
The aim isn't to create more systems.
It's to create a practice that is easier to manage.
Flexible support
You may need ongoing support every week!
Or you might need help getting one particular area of your practice under control.
Support can therefore be tailored around your business, including:
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One-off projects
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Practice set-up
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Ongoing administrative support
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Systems and process projects
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Practice management
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Business support
You don't need to employ someone full-time to get experienced support!
WHAT PEOPLE SAY
Clinical Psychologist
I was feeling overwhelmed by the constant flow of admin tasks, replying to emails, raising invoices, chasing payments. This was pulling me away from clinical work. Hiring Ashleigh was the best decision I made for my practice.
Clinical Psychologist
Ashleigh manages scheduling, client follow-ups, documentation, and general admin with care and confidentiality. As she is also a therapist she has strong understanding of the sensitivity required in a mental health setting, and always communicates with empathy and discretion.
Psychology & Assessment clinic
Ashleigh has been a huge asset to our business since starting with us. She is highly organised, efficient, and reliable. She is thoughtful and personable with clients, which makes communication friendly and welcoming. Ashleigh's business support helps us to focus on valuable clinic time. Her support is consistent, professional, and dependable, she is worth her weight in gold!
Marriage counselling organisation
Ashleigh is the ultimate VA she is adaptable and supportive of the needs of our company. We are so blessed to have found her. She always offers ways to improve our admin function to be more productive and professional. What makes her so special is her ability to see the bigger picture. She is assertive calm, honest and always fair. The function of the VA support we have had in the past was good as the service always done what we asked which was ok but Ashleigh joins you at your point of need and always helps with whatever situation you present. Although Ashleigh is in high demand from other clients it always feels we are her only client. This is a unique and highly effective service. I would have no hesitation in recommending. if you find her you are lucky and safe in her very capable hands.